1. I did a WHOIS search on my domain name and all my personal information was available. Is there anyway to hide that information?

  2. If I purchase a private domain registration from Perfect Privacy, will I still be listed as its registrant?

  3. How do I know my identity is protected?

  4. What extensions can I privately register?

  5. What kind of information can I manage on my Perfect Privacy domain?

  6. Must I provide valid contact information for a private domain registration?

  7. Why is Perfect Privacy listed as the owner of my domain?

  8. How can I stop spam from a domain name that is held by Perfect Privacy?

  9. When can I privately register a domain that just expired?

  10. How do I contact Perfect Privacy, LLC?

  11. How do I purchase and register a new private domain name?

  12. Can I cancel a Perfect Privacy private domain name registration?

  13. After I cancel my privately registered domain is my personal information ever made public?

  14. What are e-mail preferences?

  15. How do Perfect Privacy's e-mail preferences work?

  16. Can I set up different e-mail preferences for different domain names?

  17. How often can I change my e-mail preferences?

  18. I already have e-mail. Why do I need e-mail preferences?



  19. What does Perfect Privacy do with correspondence sent to my domain?

  20. What if I do not want to have particular correspondence forwarded to me?

  21. What are Perfect Privacy's shipping and handling fees?

  22. Will Perfect Privacy open packages and read mail sent to my domain name?

  23. How does Perfect Privacy notify me that it has received correspondence addressed to my domain name?

  24. I understand that with a private domain registration my personal information is not available in WHOIS. But what if someone wants to contact me?

  25. Why would Perfect Privacy ship correspondence to me?

Q1. I did a WHOIS search on my domain name and all my personal information was available. Is there anyway to hide that information?

A1. You should know that the information listed on your domain name has to be made publicly available per your registrar's agreement with ICANN, the international governing body of domain names. Using false information will violate the registration agreement and lead to the termination of your domain registration. That is also by agreement with ICANN. However, with Perfect Privacy you can have all the benefits of a domain registration without exposing your personal information for everyone to see. When you purchase our private domain registration services, the WHOIS directory will list Perfect Privacy's name, postal address and phone number instead of yours.

Although we become the registrant for your domain registration on your behalf, you still retain the FULL BENEFITS OF DOMAIN REGISTRATION. Thus, only you can:

  • Cancel, sell or transfer your domain registration.
  • Cancel our service so that registrant status reverts to you
  • Renew your domain registration upon expiration
  • Designate the name servers to which your domain points
  • Resolve claims arising out of a dispute involving your domain registration
To purchase a private domain name registration, simply go to the website of any of our affiliated registrars including Web.com and shield your identity today.

Q2. If I purchase a private domain registration from Perfect Privacy, will I still be listed as its registrant?

A2. First, Perfect Privacy is not a registrar so you cannot purchase a domain name directly from us. However, you can purchase a private domain registration through our affiliated registrars, all of which are ICANN-certified. Second, when you purchase a private domain name registration, Perfect Privacy becomes the registrant of the domain registration. Even though Perfect Privacy is the registrant, you retain the FULL BENEFITS OF DOMAIN REGISTRATION. This means that only you can:

  • Cancel, sell or transfer your domain registration.
  • Cancel our service so that registrant status reverts to you
  • Renew your domain registration upon expiration
  • Designate the name servers to which your domain points
  • Resolve claims arising out of a dispute involving your domain registration
The benefit of this arrangement is that the WHOIS directory publishes Perfect Privacy's name, address, and phone number instead of YOUR name, address, and phone number. That way, you are protected from spammers, scammers and other intruders. Click here to see how the WHOIS directory will look with and without a private domain registration.

Q3. How do I know my identity is protected?

A3. You know your identity is protected because your personal information is not published in the WHOIS database. Instead, Perfect Privacy's name, address and phone number are made publicly available. You stop all spammers, scammers, and prying eyes and prevent exposure to spam, fraud, or possible identity theft. We won't reveal your identity unless required by law or if you breach our Perfect Privacy Service Agreement.

Q4. What extensions can I privately register?

A4. Currently, Perfect Privacy's private registration services only extend to the following domain extensions: .com, .net, .org, .biz, or .info.

If you are interested in purchasing Perfect Privacy's private domain name registration services for a new or existing domain name, please visit the website of any of our affiliated registrars.

Q5. What kind of information can I manage on my Perfect Privacy domain?

A5. First, you can modify and update, as necessary, your private domain name's non-public contact information, including the registrant, administrative, technical and billing information. In the event you revert to a public domain registration, all of this contact information will be required by ICANN, the international governing body for domain names, and therefore must be kept current. You may use the same information for all of these contacts. If you do not complete all of the contact information, the registrant details will be used for the rest.

Second, you can set your e-mail preferences for your private domain name(s). When you purchase a private domain registration, a private e-mail address is automatically created for your domain(s). Your e-mail preference instructs Perfect Privacy how to handle messages it receives which are directed to your private e-mail address. You may select one uniform e-mail preference for all of your private domain names or, you may select different e-mail preferences for different domains. These preferences may be modified at any time.

Third, in the event Perfect Privacy receives certified or traceable courier mail or legal notices addressed to your domain name that require forwarding, you will use your Perfect Privacy account to select your forwarding option. You decide whether you wish to have the correspondence forwarded. You will be informed of the charge for shipping and your credit card will be billed only after you have affirmatively selected one of the shipping options. You must select a shipping option and the credit card transaction must be successful prior to us forwarding the correspondence to you.

Fourth, you can cancel our private registration services for your domain name(s) at your Perfect Privacy account. Please note that canceling our private registration services will not cancel the domain name; canceling our private registration services will turn your private registration back into a public registration -- thereby revealing your personal information in the WHOIS database. There are no refunds when you choose to cancel our private registration services.

Q6. Must I provide valid contact information for a private domain registration?

A6. Yes. When you purchase a domain name you must include accurate and updated information for all of your contacts (e.g., registrant, Administrative, Technical & Billing), regardless of whether you choose to make it a "private" or "public" registration. This is the only way your registrar and Perfect Privacy can reach you with issues concerning your domain and our private registration services.

If you enter false information you risk having your domain name, as well as our private registration services, canceled entirely. Please review our Perfect Privacy Service Agreement and your registrar's agreement carefully so you fully understand your rights and obligations.

Q7. Why is Perfect Privacy listed as the owner of my domain?

A7.
Perfect Privacy is not the owner of your domain. Perfect Privacy is simply the listed registrant in WHOIS for your domain registration. Even though Perfect Privacy is the registrant, you still control your domain registration at all times and retain the FULL BENEFITS OF DOMAIN REGISTRATION. This means that only you can:

  • Cancel, sell or transfer your domain registration.
  • Cancel our service so that registrant status reverts to you
  • Renew your domain registration upon expiration
  • Designate the name servers to which your domain points
  • Resolve claims arising out of a dispute involving your domain registration

The benefit of this arrangement is that the WHOIS directory publishes Perfect Privacy's name, address, and phone number instead of YOUR name, postal address, e-mail and phone number. That way, you are protected from spammers, scammers and other intruders.

Of course, if you prefer, you can cancel Perfect Privacy's private registration services at anytime, yet still retain your domain name, in which event the WHOIS information will revert to making your name, postal address, e-mail, and phone number publicly available. There are no refunds when you cancel our private registration services.

Q8. How can I stop spam from a domain name that is held by Perfect Privacy?

A8. If you are receiving spam, viruses or other harmful computer programs from a domain name held by Perfect Privacy, we want to know about it! Please contact us by e-mail at abuse@perfectprivacy.com.

Please make sure you clearly identify the domain name in question and provide details about the matter of which you are reporting. We will investigate the allegation(s) and take the necessary action per our Perfect Privacy Service Agreement.

Q9. When can I privately register a domain that just expired?

A9. Because Perfect Privacy is not a registrar, you cannot register any domain name directly through us. But you can register a domain name with our affiliate registrars and simultaneously purchase Perfect Privacy's private registration services. However, you should know that most registrars allow at least a 45-day grace period after a domain name expires for the registrant to renew it. That grace period can be as long as one year in some cases. If the current registrant does not renew it in the time allotted then that domain name should become available. The actual grace period is different for each individual registrar.

Once the domain is released you will be able to register it through any of our affiliated registrars, and simultaneously purchase Perfect Privacy's private domain name registration services.

Q10. How do I contact Perfect Privacy, LLC?

A10. Perfect Privacy representatives are available from 8:00 am to 8:00 pm Eastern time at Monday - Friday at 404-260-8491.

Q11. How do I purchase and register a new private domain name with Perfect Privacy?

A11. You cannot purchase a private domain registration directly from Perfect Privacy. However, you can purchase a private domain name registration through our affiliated registrars including Web.com. Below are the steps involved in purchasing a new private domain registration:

Type the domain you want in the availability check box to see if it is available. All the variations of the domain which are available for registration through your registrar will display. If the domain you wanted is available click "continue". If your domain is unavailable, you may wish to register one of the variations displayed or you can pick another name and check its availability.

If you have never signed up for a domain name, you will need to create a new customer account at your registrar. Select the length and type of domain registration. When you sign up a domain, you are in essence leasing the use of that domain name for a period of time. If this is a domain for a company, it is a good idea to register the domain name for a long period of time. That way, you do not need to reregister the name as often and you lessen the risk that someone else may register it before you get a chance to renew it.

Once you have selected a private registration, you will still need to fill in your contact information for each of your purchased domains. Although this information is required by law and must be kept current with your registrar, it will be non-public and used only for Perfect Privacy's internal purposes. You can have up to four different contacts for your domain name: (i) Registrant (ii) Technical (iii) Administrative and (iv) Billing. Multiple contacts are often used for companies where more than one person is in charge of the website or you may use the same information for all of these contacts. If you do not fill out all of the contacts, the registrant details will be used for the rest.

Although your registrar will have your contact information for internal purposes in communicating with you, Perfect Privacy's name, work and phone numbers -- not yours -- will be made publicly available in the WHOIS directory. However, you retain control of the domain name at all times and have FULL BENEFITS of ownership.

With your private registration, you will be asked to set up e-mail preferences in the event Perfect Privacy notifies you we have received certified or courier correspondence addressed to your privately registered domain name.

Lastly, you will be through a checkout process to purchase your domain. When finished, a confirmation page should display. This page confirms that you have requested a domain registration, and if applicable, will indicate that you have subscribed to Perfect Privacy's private registration services. You will receive an e-mail when your registration is completed. If you selected a private registration, you will also receive an e-mail from Perfect Privacy notifying you of your User ID. It will take about 48 hours before all the networks connected to the Internet will be able to see your domain.

Q12. Can I cancel a Perfect Privacy private domain name registration?

A12. Yes, as the domain owner, you have the right to cancel the Perfect Privacy private domain registration service. Neither Perfect Privacy's support staff, nor your registrar's support staff, will cancel your private domain registration on your behalf. This is something that has been placed under your sole control.

After you cancel our private domain name registration services, your name, home and e-mail addresses and postal addresses will be made publicly available in the WHOIS directory.

Please note that there are no refunds when you cancel our private registration services.

Q13. After I cancel my privately registered domain is my personal information ever made public?

A13. Yes, after your cancellation request has been processed, your personal information will be exposed in the WHOIS directory.

Q14. What are e-mail preferences?

A14. The WHOIS directory requires an e-mail address for every registered domain name. When you purchase a private domain registration, we create a private e-mail address for that domain. That private e-mail address is published in WHOIS and is @perfectprivacy.com.

When messages are sent to your private e-mail address, we handle them according to the e-mail preference you selected for that particular domain name.

You have three e-mail preference options: You can choose to have all of these messages forwarded; filtered for spam and then forwarded; or you may decide not to have any messages forwarded. If you elect to have messages "forwarded" or "filtered for spam and then forwarded", the messages will be forwarded to your "real" e-mail address -- the one specified in Customer Information.

You may modify your "real" e-mail address at anytime by contacting Support at Perfect Privacy.

Q15. How do Perfect Privacy's e-mail preferences work?

A15. The WHOIS directory requires an e-mail address for every purchased domain name. When you purchase a private domain registration, we create a private e-mail address for that domain. Thereafter, when messages are sent to your private e-mail address, we handle them according to the e-mail preference you selected for that particular domain.

You have three e-mail preferences from which to choose. You can choose to have all of these messages: (i) forwarded; (ii) filtered for spam and then forwarded; or (iii) not forwarded. If you elect to have messages "forwarded" or "filtered for spam then forwarded", they will be forwarded to your "real" e-mail address -- the one specified in Customer Information. You should also know that you may select one uniform e-mail preference for all of your private domain names or, you may select different preferences for different domains. You may modify these preferences at any time.

Q16. Can I set up different e-mail preferences for different domain names?

A16. Yes. When you purchase the Perfect Privacy service for your domain name registration, you will be asked to select your e-mail preference. You may choose the same e-mail preference for all of your privately registered domain names or set different preferences for each domain.

Q17. How often can I change my e-mail preferences?

A17. You may change your email preferences as needed by contacting support at Perfect Privacy. Changes to e-mail preferences take effect the same day.

Q18. I already have e-mail. Why do I need e-mail preferences?

A18. The benefit of having a private domain name registration is that you shield your identity (and your actual e-mail address) from spammers, scammers and others. Their e-mail messages do NOT have to reach you and they do NOT obtain your actual e-mail address from the WHOIS directory. Rather, their e-mail messages get sent to the private e-mail address for your domain that we create when you purchase our services.

Upon receipt of third-party messages, we handle them in accordance with the e-mail preference you selected for that domain. You can have all the messages forwarded, choose to receive none of the messages, or have the messages filtered for spam and then forwarded.

Ultimately, it is your decision as to whom to reply to -- if at all.

Q19. What does Perfect Privacy do with correspondence sent to my domain?

A19. Perfect Privacy will review and sort mail addressed to a Perfect Privacy domain name and discards all junk mail and regular first class mail (excluding legal notices). We then open and review all certified and traceable courier mail. When we receive certified or traceable courier mail addressed to your domain name, we post an e-mail message to your Perfect Privacy account.

Our e-mail message will identify the sender of the correspondence, the date we received it, and a brief description of its contents. You have 72 business hours (three business days) to notify us as to whether you wish to reject the correspondence or have it forwarded via ground courier. You will be informed of the shipping and handling charge and your credit card will be billed only after you have affirmatively responded that you would like us to forward the correspondence. You must have affirmatively responded and the credit card transaction must be successful prior to us forwarding the correspondence to you.

In the event you do not respond to our messages and the correspondence that we have received on your behalf concerns a serious legal dispute or otherwise requires immediate forwarding, we may reveal your identity and/or cancel our Perfect Privacy service regarding either the domain name in question or with respect to all of your domain names, depending on the circumstances. This means the WHOIS directory will revert to displaying your name, postal address, e-mail and phone number. We take this action because Perfect Privacy will not become involved in any legal or other matters between you and third parties.

Q20. What if I do not want to have particular correspondence forwarded to me?

A20. If the nature of the correspondence is legal in nature, concerns a lawsuit against you or your domain name or otherwise requires forwarding, we will honor your wishes and return the correspondence to sender. However, we may reveal your identity and/or cancel our Perfect Privacy service regarding either the domain name in question or with respect to all of your domain names, depending on the circumstances. This means the WHOIS directory will revert to displaying your name, postal address, e-mail, and phone number. We take this action because Perfect Privacy will not become involved in any legal or other matters between you and third parties.

Q21. What are Perfect Privacy's shipping and handling fees?

A21. When Perfect Privacy receives certified or traceable courier mail or legal notices addressed to your domain that requires forwarding, we post an e-mail message to your Perfect Privacy account. Our e-mail message identifies the sender of the correspondence, the date we received it, and a brief description of its contents. You have 72 business hours (three business days) to notify us as to whether you wish to reject the correspondence or have it forwarded via ground courier.

You will be informed of the shipping and handling charge and your credit card will be billed only after you have affirmatively responded that you would like us to forward the correspondence. You must have affirmatively responded and the credit card transaction must be successful prior to us forwarding the correspondence to you. If you choose to have the correspondence sent there is a shipping and handling fee of $15.00 for letters sent via ground courier.

In the event you do not respond to our messages and the correspondence that we have received on your behalf concerns a serious legal dispute or otherwise requires immediate forwarding, we may reveal your identity and/or cancel our Perfect Privacy service regarding either the domain name in question or with respect to all of your domain names, depending on the circumstances. This means the WHOIS directory will revert to displaying your name, postal address, e-mail and phone number. We take this action because Perfect Privacy will not become involved in any legal or other matters between you and third parties.

Q22. Will Perfect Privacy open packages and read mail sent to my domain name?

A22. Perfect Privacy opens and reviews certified or traceable courier mail addressed to your privately registered domain name. We also open and review first class mail that appears, on its face, to be legal in nature. It is necessary to do so in order to send you an e-mail message notifying you that correspondence has arrived, the date of arrival, the sender's identity and a general description of the contents.

Q23. How does Perfect Privacy notify me that it has received correspondence addressed to my domain name?

A23. When we receive certified or traceable courier mail or legal notices addressed to your domain name we post an e-mail message to your Perfect Privacy account using the email address you provided in your Customer Information. Our e-mail message identifies the sender of the correspondence, the date we received it, and a brief description of its contents.

You have 72 business hours (three business days) to notify us as to whether you wish to reject the correspondence or have it forwarded via ground courier. You will be informed of the shipping and handling charge and your credit card will be billed only after you have affirmatively responded that you would like us to forward the correspondence. You must have affirmatively responded and the credit card transaction must be successful prior to us forwarding the correspondence to you.

In the event you do not respond to our messages and the correspondence that we have received on your behalf concerns a serious legal dispute or otherwise requires immediate forwarding, we may reveal your identity and/or cancel our Perfect Privacy service regarding either the domain name in question or with respect to all of your domain names, depending on the circumstances. This means the WHOIS directory will revert to displaying your name, postal address, e-mail and phone number. We take this action because Perfect Privacy will not become involved in any legal or other matters between you and third parties.

Q24. I understand that with a private domain registration my personal information is not available in WHOIS. But what if someone wants to contact me?

A24. Individuals wishing to contact you may still do so. First, we create a private e-mail address for your privately registered domain name; that private e-mail address is published in WHOIS. Thus, individuals who want to contact you can send messages to your private e-mail address. When messages are sent to your private e-mail address, we handle them according to the e-mail preference you selected. Of course, if you select the preference "do not forward", then you will not see any messages.

If you want to make sure you see all messages from third parties, select "forward all e-mail" when setting up your e-mail preference for all of your private domain name registrations; or if you prefer select this particular preference for only a few of your domains.

Someone wishing to contact you can always send certified or traceable courier mail to Perfect Privacy regarding your private domain name. Upon receipt, Perfect Privacy will notify you of the correspondence via e-mail and you may elect to have the correspondence forwarded to you for a nominal fee. The benefit of a private domain registration is that third parties can still contact you, but they do so on the terms and conditions that you set.

Q25. Why would Perfect Privacy ship correspondence to me?

A25. The WHOIS directory requires a postal address for every registered domain name. When you purchase a private domain registration, our postal address -- and not yours -- will be published in the WHOIS directory.

The benefit of having a private domain registration is that you shield your identity and home address from spammers, scammers and others. Their junk postal mail does NOT have to reach you and they do NOT obtain your actual postal mailing address from the WHOIS directory. Rather, their postal mail is sent to Perfect Privacy. We review and sort through the mail and discard all regular first class mail (excluding legal notices) and junk mail. We then open and review all certified and traceable courier mail. When we receive certified or traceable courier mail or legal notices addressed to your domain name that require forwarding -- such as a trademark dispute, lawsuit or other legal matters, or a proposed sale of your domain name -- we post an e-mail message to your Perfect Privacy account. Our e-mail message identifies the sender of the correspondence, the date we received it, and a brief description of its contents. You have 72 business hours (three business days) to notify us as to whether you wish to reject the correspondence or have it forwarded via ground courier.

You will be informed of the shipping and handling charge and your credit card will be billed only after you have affirmatively responded that you would like us to forward the correspondence. You must have affirmatively responded and the credit card transaction must be successful prior to us forwarding the correspondence to you.

In the event you do not respond to our messages and the correspondence that we have received on your behalf concerns a serious legal dispute or otherwise requires immediate forwarding, we may reveal your identity and/or cancel our Perfect Privacy service regarding either the domain name in question or with respect to all of your domain names, depending on the circumstances. This means the WHOIS directory will revert to displaying your name, postal address, e-mail and phone number. We take this action because Perfect Privacy will not become involved in any legal or other matters between you and third parties.